policies.

 

For our policies on cancellations and rescheduling, please visit our Cancellation page.

 

 

Child Policy

 

We truly understand how challenging it is to find time to spend on yourself. However, we do enforce guidelines regarding children in our salon.  Children under 14 years old are welcome by appointment only. Young children in carriers/strollers may not be placed in the service areas or held in the lap during an appointment.
While this policy helps to ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Even the best-behaved children are subject to elements of danger in the salon environment. Sharp implements, hot styling tools, and chemicals make for a potentially dangerous environment for young children. Parents or guardians assume all responsibility for any injuries, damages to the salon, tools, or products. Please make all necessary childcare arrangements prior to your visit.
Please respect this policy and accept our appreciation for your understanding. In return, when your child is receiving a service, we promise to see that no pesky grownups disrupt their Riot Salon experience!


 

Service Animal Policy

Any damage to the salon, products or tools in Riot Salon & Spa caused by a service animal will fall under the accountability of the owner. All damaged goods will have to be paid for in full if damaged by your service animal. Riot Salon & Spa also has to authority to ask the animal to be removed if it is not under the control of its owner or causing any sort of threat.

 

Below are the State ADA rules:

 

  •     People with disabilities who use Service Animals cannot be charged extra fees, isolated from other patrons, or treated less favorably than other patrons. However, if a business such as a hotel normally charges guests for damage that they cause, a customer with a disability may be charged for damage caused by his or her Service Animal.

  •     A person with a disability cannot be asked to remove his Service Animal from the premises unless: (1) the animal is out of control and the animal’s owner does not take effective action to control it (for example, a dog that barks repeatedly during a movie) or (2) the animal poses a direct threat to the health or safety of others. In these cases, the business should give the person with the disability the option to obtain goods and services without having the animal on the premises.

  •     When it is not obvious what service an animal provides, only limited inquires are allowed. Staff may as two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task the dog has been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.