faq

HOW DO I BOOK AN APPOINTMENT?

There are several ways to make an appointment with us! The easiest way is to call the location you are trying to make an appointment for. You can find our phone number listed on our LOCATIONS page. We have also provided a link for you to book an appointment online, here.

I'VE NEVER BEEN TO THE SALON BEFORE... HOW WILL I KNOW WHAT STYLIST TO CHOOSE?

We <3 our stylists + their unique creativity, so we <3 to show their work on our Instagram pages! Click the links to check out some of their work! Also, by visiting our home page, we've listed links to each stylist's individual pages so that you're able to see even more of the magic that they create! If you still don't know who to choose by the time you make your appointment, we'd be happy to pair you with someone we feel will best suit your needs.

 

HOW WILL I KNOW WHAT SERVICES I WILL NEED TO BOOK?

Each new guest will go through a pre-consultation screening. This can happen one of two ways... You can either email us pictures of your current hair along with your goal hair photo (so that our team can assess and determine which services will get you closest to your goal hair) -OR- we can schedule an in-salon consultation before booking your appointment. 

 

HOW MUCH WILL MY APPOINTMENT COST?

All consultations- whether it be over the phone, via email, or in-person- will provide pricing for the service(s) agreed upon. Please be aware that the prices for services listed on our website will vary based on the stylist + the length/density/condition of your hair. We firmly believe in no "sticker shock." 

WHAT PRODUCTS SHOULD I USE AT HOME?

We have hand selected the products we carry because they coincide with our company mission to keep your hair safe, healthy and beautiful. We take great pride in giving our guests product knowledge before they even leave the salon. We will supply a "Take Care Card" to make sure you know what/how/how much products to use on your hair. It is important to us to educate our clients to have a good at home hair care regimen to keep your color beautiful and prevent early fading. We want you to love your results as much as you did the day you had it done!

Please note that we cannot guarantee the longevity of your hair color if you are using outside products not prescribed by your stylist.

We offer three different hair care lines: Design Me, Kevin.Murphy + Joon Haircare, Eleven 

HOW CAN I CANCEL MY APPOINTMENT?

All questions concerning our cancellation policy can be viewed on our Cancellation page.

© 2023 by C. K. Burge

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