Riot Policies
We have these policies in place to make sure that our stylists are protected and properly compensated for their time. We appreciate your cooperation and understanding. We can't wait to see you! Feel free to call or text the salon with questions/concerns.
By booking your appointment with us, you agree to our terms and policies:
Service Animals Policy
We welcome all of our clients, including those who require assistance from service animals. However, we kindly ask that only trained service animals be brought into the salon.
Guests Policy
At Riot Salon, we strive to provide a comfortable and relaxing environment for our clients during their hair appointment. However, we regret to inform you that we do not allow guests to accompany clients during their appointment due to space and seating limitations in the salon & spa.
Children Policy
Riot Salon has many tools, chemicals, and sharp objects that can pose a risk to children. We take the safety of our clients and staff seriously, and have established this policy to avoid any potential hazards that may occur during appointments. Therefore, we DO NOT allow children to be present during appointments if they are not being serviced.
Non-Refundable 20% Deposit/Card on File Policy
We require all new clients pay a NON-REFUNDABLE 20% service deposit that will go towards your appointment. A credit or debit card will be saved on file to secure your appointment. If you do not pay the 20% deposit, your appointment will be cancelled and you will need to pay the cancellation fee before booking any future appointments.
Rescheduling Policy
You must notify the salon or your stylist at least 48 hours before your appointment if you need to reschedule. If you reschedule within the 48 hour window, you will be charged 30% of the total service cost.
Cancellation Policy
You must inform your stylist or the salon at least 48 hours before your appointment if you need to cancel. If you cancel within the 48 hour window, you will be charged 50% of the total service cost.
No Call/ No Show Policy
In the event of a no call/no show, you will be charged 100% of the total service cost.
Adjustments Policy
In the event of needing an adjustment after a service is preformed, all adjustments must be done within the two-week mark after your appointment date, any adjustments after the two-week mark will need to be a fully paid service.